Online Help: Choosing a Tool

There was discussion on the TWIN mailing list about online help and Alfred had this to say about that:

Hi

Another issue with .chm is that you (the end user) have to download the entire file when you're accessing the help system. That might not be such a good idea if your users are accessing the app over a network. Usually for web-based applications people tend to use a HTML-based help system (like WebWorks Help 3.0) or just plain HTML with searching and indexing capabilities.

I would advise you to think about these issues (and others) before picking a tool or a format. RoboHelp might be used by everyone in India (just as an example) but it might not be the best tool for you. Maybe AuthorIT does what you want. Evaluate the tool, its limitations and whether it does what you want it to do. I guess what I am trying to say is that you should make an informed decision.

Alfred